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How to troubleshoot hardware and software driver problems in Windows XP

This article guides you through troubleshooting steps for hardware and software driver problems in Windows XP. The article is intended for a beginning to intermediate computer user. However, it does contain an "Advanced troubleshooting" section for more advanced users.You may find it easier to follow the steps if you print this article first.[1] - thanks to microsoft.com More details.

Method 1: Disconnect any new hardware

If you recently installed a new hardware device, the necessary driver for that hardware might not be installed, or the driver might be incompatible or corrupted. To determine whether this is true, follow these steps:[2] - thanks to microsoft.com More details.

Use the System Restore feature

The System Restore feature resembles the Last Known Good Configuration feature, except that the System Restore feature enables you to select a date before the last successful shutdown. You can use it to select a "restore point.[3] - thanks to microsoft.com More details.

Windows XP does not start

If Windows XP does not start, follow these steps to use the System Restore feature:

1. Restart the computer. 2. As the computer is restarting, repeatedly press the F8 key until you see the Windows Advanced Options screen.[4] - thanks to microsoft.com More details.



Page Title: How to troubleshoot hardware and software driver problems in Windows XP